Customer Testimonials

Industrial > Commercial > Domestic

"Kylee and I would just like to thank you and the team for getting us back into the house reinstated in time for Christmas. Our cleaner is in today and we are being jet washed tomorrow which apart from a small amount of joinery work in the new year has us fit for Christmas.

I didn’t think we’d do it but great job, big success and importantly fantastically high standard of finish from all the trades within EBL. I’ve already thanked Paul but thought it appropriate to share this with you and if any testimony or review is required we’d gladly contribute.

Best wishes for the festive period and new year ahead.

Ian & Kylee"


"We feel we must write and thank EBL group for the excellent way they handled our insurance claim. My wife and I both in our 80s had a flood in our kitchen were both up until midnight mopping up but one phonecall the next morning to the Halifax insurance solved everything. The surveyor Gareth Jones arrived the same day after his inspection sat us down and reassured us that everything would be alright and it was. From then on every tradesman who came through our door was superb plumbers kitchen fitters etc always smiling always clean up after themselves. The planning was so professional we were told when they would arrive and what they would do that day and they did workmanship was top standard. Having been with the Halifax one way and another for many years l would recommend the Halifax insurance policy to anybody who is looking for the best
Frank & Margaret" 


"Hi Graham

Can I say thankyou for the work which was recently completed on my house by your team? The repair and redecoration was extensive but was completed within a week. The 3 staff who completed the job were equally friendly and efficient and the work is really good quality.

I feel like I have my house back to its original condition now, barring installation of carpets. The property feels transformed. Such a good experience. Please pass on my thanks, and thanks to you too, for putting everything in place

Best wishes


"Hi Graham Michelle Vicky and EBL Team

It is very pleasing to see that you have worked collaboratively to navigate around the customers pets…. You have pulled it out of the bag yet again.
I know that I keep saying this about your performance and I mean it from the bottom of my heart that you and all the team do a fantastic job for my customers.
Keep up the fantastic work and see you soon."


"Morning Julian,

Just wanted to update you on one or two things with the house and the claim. As you would expect I’m sure we have renewed our home insurance with Halifax once again as we feel the way in which the claim has been dealt with has been second to none. These things matter to us and it’s good to know you have the people behind the name when it comes to a claim like ours. Paul and the guys at EBL, Polygon and the storage company have been first class, in particular the trades EBL have deployed and Paul himself!"


"At SEP we are thankful to have the support of some fantastic specialists within our supply chain. EBL epitomise what we stand for, offering a high quality service backed by an effortless to deal with attitude. And John (Super John in the pic) epitomises the positivity and commitment of EBL……Good work John! (Gloves on next time though ay John)."



I would like to give some positive feedback on the discussions held between your team and Len Stoddard with regards to hazard spotting and highlighting the risks associated with climbing over the shuttering. This is much appreciated.

Please pass this feedback on to your team and encourage them to continue to look ahead and around in order to identify hazards and eliminate them.

I would also like to commend you and your team for attaining such high injury / incident free man hour levels.

This has been achieved in a challenging environment and conditions.

Please remind all of your team to remain focused and to be hazard aware at all times.




"Work commenced on the 4th April, we obviously had different workmen coming in for the different jobs that needed to be done. We would just like to say that everyone who came did a first class job in every way!
We would appreciate if you could inform all these people who came that we would give them all a 5 star rating. Thank you, Mo and Andy. Would recommend to anyone, not very often you can get this sort of service nowadays!"


"Hi James,

I would just like to say a big thank you for completing the job to a high standard within a short time frame. Can you also thank your engineers for the professional job and for leaving the site clean and tidy. I will be in touch soon when authorisation is given for further jobs. 

Kind regards


"Dear EBL Group

 I would like to send a huge thank you to all involved in carrying out the building works on my property. A special thank you to Ken and Dave who started off the job when it was a bomb site at the very beginning ,working in all weather including rain and even snow !!! The joiner and his work mate was especially good and very professional. The brick layer done and amazing job as did all the team and I can not thank you enough for the hard work you all put in. The end result is more than I could of ever imagined and I highly recommend EBL group.

Many Thanks
Kind Regards
Keith and Erica Jones"


"Hi.After recently having 2 new roofs off Ian and his crew I felt I must contact you to praise you for your team of workers.Ian couldnt be more helpful and his lads were great.-it was actually a pleasure to have them working for me.I have also had dealings with Paul who was absolutely lovely and so helpful it was unbeliveable.You have a great team working for you and i would recommend you 100%.Thank you for such good service.

Kind regards
Alison Hallwood"


"Hi James
I just wanted to pass on my thanks to you and your team for the hard work and excellent job that the guys did here in York. 

Please pass on my thanks to the guys as they were polite, hardworking and very supportive during the weeks that they were here on site. This was especially challenging with very high temperatures that they guys endured during the early part of the project and they didn’t complain or shy away from working hard.

Thanks again and I’m sure that we will be seeing you all again in the near future as we work towards getting the roof re-covered, including around the external tanks."


"Hi Darren, I just wanted to get in touch with you and your company to let you know how delighted my mum and dad are with the job you company has completed on their kitchen.

As you know my mum is just getting over a very big cancer operation. The sensitivity that yourself, the office staff and particularly Edward the fitter had shown really warms my heart.

My mum & dad are fussy people I know. But as a team you have risen to the challenge, and I salute you.

We would have no problem recommending you to anyone, and I will also pass this on to the insurance company. 

We are a nation of complainers, so I personally think that it is important to let someone know how good they are.

My very best wishes

Phil Burton"


"Good morning,
Just a short note to thank you guys for all the hard work over the last two weeks at our house
Best wishes 
Jarrad Bycroft."


"I would just like to add that myself and my IPM colleagues who have been involved with this project are very happy with your professionalism since this project started. Ian and the team on site have also been superb and have represented EBL to highest standard. Thank you."


“I would like to put in writing the positive feedback I have about the EBL team currently working on site.

Like a lot of customers, we can be quick to point out ‘issues’ we can have with our partners and are not always quick to mention, to the leaders and directors of businesses, the good work that your teams do on site.

Since the team started working for me in the prep building, I found them great to work with. They were positive, wanting to complete the job safely, pointing out safety issues and controlled their work areas well. The team have been a pleasant to work with as recognised by both the Cargill team and other contractors on site. They never seem to complain and have been a credit to EBL.

I will not hesitate to continue to engage and support the use of EBL and their teams on Cargill locations based on this and hope that they continue in this form.

On behalf of Cargill, please convey our thanks to the work teams on site.”


“The standard of work we received was excellent, friendly and speedy, it came as a lovely surprise to see them turn up a day early. I would not hesitate to recommend them to anybody else.”


“The tradesmen were professional and polite. They always had a smile on their faces, and were very polite, and the work they carried out was fantastic. They always left the house clean and tidy after each day.”


“I would like to thank all the workman for their politeness and respect towards our house nothing was too much trouble to complete the work and they conducted themselves very professionally.”


“Fantastic service and patience that you gave towards my wife and I during the work of our kitchen and bathroom. Your service and understanding to our needs exceeded my expectations and I need to congratulate you for a fantastic job done to our home. Your workmen were also excellent in their work, they were always punctual and worked with the minimum of mess, to which we are grateful. I would appreciate if you could pass on out thanks to Darren, Alex and Dave who are all a credit to the company very helpful, professional and very courteous towards us. I would most certainly recommend EBL.”


“Thank you to everybody who worked on our home and the way everyone conducted themselves while they were there.”


“We would like to thank everybody involved in the reinstatement work for a job well done and also for the helpful, friendly and efficient service they received.”


“All the staff from EBL in attendance for electrical. building, decorating etc, were found to be courteous, professional and more than helpful during the execution of the work to an excellent standard.”


“I came back from holiday to find that a first class job had been carried out and want to thanks everyone for their time and effort.”


“I would like to express my appreciation of the work carried out by members of your staff, they were very efficient, polite and left the works clean and tidy.”


“The tradesmen have done a fantastic job each day they worked you couldn't even tell that there had been work carried out in the property as they were so clean and tidy.”


“A big thank you, my wife informed me that she has never met workman with such good manners and that also carry out such a professional job.”


“The work that had been carried out was to an exceptional quality, and the team took the time and trouble to explain to me what work they were carrying out, and why. In all they have been outstanding.”


“Just a quick letter to say thanks for the works completed. Initially I had reservation about claiming through the Insurance as I had heard so many things about how things are fixed 'on the cheap' and cowboys at work. However, the works carried out by EBL were to a very high standard and would I like to thank everyone involved. And also every call to EBL was dealt with in a professional but friendly manner and he would recommend them to anyone getting works carried out. EBL are one of the reason that I will be renewing my Insurance Policy knowing they will be there to carry out the works."


“A big thanks you, on behalf of my 88 year old Aunt. A car collided with her property and it was a most stressful time for her. She is also extremely deaf and found it difficult to deal with other companies, however this has not been the case with EBL right from the beginning she has been treated professionally and sympathetically. The work has been done to a high standard”